AT&T Upgrade Fee Is a Poke in the Eye

at&t upgrade fee wiaved

I recently had to buy a new phone after my 3 year old iPhone 3GS became unusable. AT&T Wireless, as usual, stuck me with an upgrade fee – this time it went from an annoying and distasteful $18 to a ridiculous $36. Like usual, I called and asked that it be waived. The lady told me it was not even possible in her computer system to do so. A few minutes later she told me her job would be in jeopardy if she waived it. I asked her, “so lying to your customers doesn’t put your job in jeopardy? You just told me you weren’t even able to do it.” Caught in a lie, she muttered something about if she did it, a manager would see and she’d get in trouble, but if I’d like, she could let me talk to a supervisor. She also said she could give me a $25 credit right now. Rather than take this any further and risk a fist-sized hole in my drywall, I took my $25 credit. Please pardon my rant, but AT&T Wireless must not think I’m a valued customer when they stick me with an “upgrade” fee for the privilege of … Read more